Who we are
“Creos Labs”, “we” and “us” means the team behind creos-labs.com, outlier.creos-labs.com and signal.creos-labs.com. We decide what personal information is collected and how it's used, which makes us the controller of it under privacy laws that use that term.
What we collect
Information you give us
- Account details: your email address, name, and a password (stored only as a hash by our sign-in provider), plus an avatar if you add one.
- Signal content: the images and videos you upload for analysis, their filenames, and the scores and findings we generate. We delete the original video file after analysis and keep the keyframes the report is built from; uploaded static images are kept so the report can show them.
- Outlier content: the creator handles you track, your notes, favourites, collections, and the scripts you generate.
- API keys you add: if you supply your own keys for services such as Anthropic, Groq or Apify, they're stored with your account and used only to run your requests.
- Integration settings: destinations you set up (a Slack channel, email addresses, a Sheet, a Notion database) and what you choose to send to each.
- Messages to us: anything you email to hello@creos-labs.com.
Information we collect as you use the service
- Technical data such as IP address, browser and device type, pages viewed and timestamps, from our hosting provider and from Google Analytics.
- Activity in your account — pulls, analyses, notifications, delivery logs for your integrations — so the product can show you history and tell you when something fails.
Public information about other people
Outlier collects publicly available information about creators and posts you ask it to track, such as handles, public profile pictures, captions, view and like counts, thumbnails, and transcripts of public videos. We collect it because you asked us to, and use it only to power your account.
How we use it
- To provide Outlier, Signal and your account — including running analyses, scoring posts and creative, and showing your history.
- To send what you've asked for: alerts, digests, confirmation emails and test messages through your integrations.
- To keep the service secure, prevent abuse, fix bugs and understand which features are used.
- To reply to you and send essential notices about your account or changes to these terms.
- To meet legal obligations.
We don't sell your personal information, and we don't use it to show you advertising.
Integrations
You can connect Slack, email, Google Sheets and Notion so results reach the tools your team uses. Integrations send results out; connecting one gives Creos Labs access only to what each service's own approval screen shows:
- Slack: permission to post to the one channel you pick.
- Google Sheets: access only to files Creos Labs itself creates (Google's
drive.filepermission), never the rest of your Drive. - Notion: access only to the pages and databases you grant.
- Email: each address is confirmed by a link before anything is sent to it.
Access tokens are encrypted when stored and never shown in your browser. Disconnecting an integration revokes the token with the provider where one is available, deletes it from our storage and cancels anything still queued. You can also remove Creos Labs from inside Slack, Google or Notion at any time.
Keeping & deleting data
We keep your information while your account is open. If you ask us to delete your account, we remove your content, analysis results, integrations and delivery logs. Some information may remain for a short time in backups, or longer where we must keep it by law (for example, billing records).
To delete your account or any of your data, email hello@creos-labs.com from the address on your account.
Security
Data is encrypted in transit. Integration tokens are encrypted at rest, and access to your content is limited to your account. No system is perfectly secure, so please use a strong, unique password. If we learn of a breach that affects you, we'll tell you as the law requires.
International transfers
Our providers operate in several countries, so your information may be processed outside the country where you live. Where the law requires safeguards for those transfers, we rely on our providers' contractual protections.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, object to or restrict how we use it, receive a copy of it, and withdraw consent you've given. To use any of these rights, email hello@creos-labs.com. If you're unhappy with how we've handled your information, you can contact us first, and you also have the right to complain to your local privacy regulator.
If you appear in the public content Outlier tracks and want it removed, email us with the handle and we'll look into it promptly.
Children
Creos Labs is for people running marketing, and isn't directed at children under 16. We don't knowingly collect their information. If you think we have, tell us and we'll delete it.
Changes
We'll update this page when our practices change and revise the date at the top. For significant changes we'll also notify account holders by email or in the app.
Contact
Creos Labs · hello@creos-labs.com
Social accounts
We never ask for your Instagram, TikTok, Meta or YouTube logins, and none of our integrations read from or connect to your social accounts. Outlier works from public information only.